Customer Service Associate - West Midlands

GP Only

West Midlands

£Competitive

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Reference: 6146

Would you like to work for a market leading Pharmaceutical organisation? Are you looking to work in a professional and supported environment? We are currently recruiting for an exciting new opportunity within a forward-thinking company. This exciting role will be working as a Customer Service Associate across the whole West Midlands territory, excluding Birmingham. You will be responsible for providing market leading service-based solutions to Healthcare Professionals. To achieve this, you will work within a defined geographical territory in which you will be responsible for building and developing our client’s relationship with GP surgeries.

Requirements:
Must possess A Level qualification or equivalent
Driven individuals who are willing to go the extra mile to research the industry
Ideally a graduate, with possible further sales/marketing qualifications
You will be expected to pass the ABPI code of practice exam within 1 year
A current driving licence with no more than 6 points

Role responsibilities:
Delivering exceptionally high quality face-to-face customer-service interactions
You will be accountable for the accurate completion of all administrative tasks that fall within the remit of your role, including recording of calls, and material distributed
Meeting the call targets set by your Team Manager
You will be accountable for meeting call targets set by your Team Manager
Feeding customer insights & issues back to the Sales & Marketing business
You will be accountable for delivering a quality service and to selected NHS customers (providing approved product and patient literature as appropriate and device demonstration)

Role Specific Competencies:
IT literate with strong analytical skills
Flexible “can do” attitude needed to thrive in a fast-growing company
Self-accountability/motivation
Innovation
Tenacity
Drive to ensure success
Self-motivation, persuasiveness and competitiveness

Recruitment Process:
2 stage process

Package:
Above average salary + excellent bonus/benefits

Evolve Selection is a leading UK recruitment and contract sales organisation (CSO), operating within the Pharmaceutical, Healthcare and Medical Device sectors. We offer a highly comprehensive range of permanent recruitment and flexible contract sales solutions.

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