7. August 2012 14:16
Salford Royal Foundation Trust is celebrating after a new initiative by nurses saw patient satisfaction levels soar.
The Trust’s Transparency Report for June revealed that out of 10,053 patients one individual suffered a fall whilst in their care and seven people suffered a pressure ulcer – six device related.
Yet despite the incidents a new measure by nurses to visit patients on an hourly basis to check their welfare led to 98% of respondents indicating they would recommend the trust if a friend or relative required treatment.
The Trust said it was “delighted with the feedback” it had received from patients and staff about the new working practice.
But results from the survey were not as positive when patients were quizzed over the treatment they received at meal times. Slightly more than two-thirds (69%) said they always received a high standard of help. But more than a fifth (22%) disagreed.
In tackling pressure ulcers, the Trust said it is working with its nursing teams and is “determined to see these harms continue to reduce”.
The Trust also said it is in the process of improving the care and services it provides through the development of a new patient experience strategy.