Cancer patients in the north of England believe they receive a better experience of care than individuals with the disease in London, a new survey has revealed.
A survey by MacMillan Cancer Support found that nine out of the bottom ten trusts for patient experience were based in the capital; whereas eight out of the top ten performing trusts were located in the north of England.
Harrogate and District NHS Foundation Trust was voted the best performing trust for the second year running with Imperial College Healthcare NHS Trust in London again performing the poorest.
Ciarán Devane (pictured), Chief Executive of Macmillan Cancer Support, said that although hospitals had raised standards “far too many cancer patients are being let down by hospitals failing to provide an adequate level of care.”
The Chief Executive has now called for struggling trusts to “take heed” of the findings and work with the charity to improve the standards of care they offer to patients. “Imperial, while still at the bottom of the table, is committed to addressing the problem and working well with Macmillan and cancer patients,” he said. “But these things take time, and won’t happen if they do not have sustained, top-level commitment.”
In the survey Imperial was criticised on the amount of time outpatients waited to be seen and on the access patients had to a clinical nurse specialist. However, respondents did state that their first appointment with a hospital doctor was sooner than expected.
A spokesperson for the Trust acknowledged that the “experience of some of our cancer patients was below the standard we strive to deliver”.
“We are fully committed to working with Macmillan Cancer Support, as well as other cancer charities and patient groups, and are doing our very best to improve the experience of our cancer patients. We are also continuing to strengthen our relationships with GPs and community services.
“We have listened to patient feedback and have implemented a number of improvement programmes.”
Meanwhile, Harrogate was praised for giving patients easy to understand written information about test results and how ward nurses answered nearly all the questions patients asked.
Research also found that patients with breast cancer felt they were given the best experience of care with those with sarcoma believing they had the poorest experience.
Top 10 performing trusts
|Position ||Name |
|1 ||Harrogate and District NHS Trust |
|2 ||South Tyneside NHS Foundation Trust |
|3 ||Papworth Hospital NHS Foundation Trust |
|4 ||Northumbria Healthcare NHS Foundation Trust |
|5 ||Gateshead Heath NHS Foundation Trust |
|6 ||Chesterfield Royal Hospital NHS Foundation Trust |
|7 ||Barnsley Hospital NHS Foundation Trust |
|8 ||St Helens and Knowsley Teaching Hospitals NGS Trust |
|9 ||Liverpool Heart and Chest Hospital NHS Foundation Trust |
|10 ||Tameside Hospital NHS Foundation Trust |
*ranked on the number of times they appear in the top 20% of Trusts, further ranked by the number of times they appear in the bottom 20% of Trusts.
Bottom 10 performing trusts
|Position ||Name |
|1 ||Imperial College Healthcare Trust |
|2 ||Whipps Cross University Hospital NHS Trust |
|3 ||King’s College Hospital NHS Foundation Trust |
|4 ||Princess Alexandra Hospital NHS Trust |
|5 ||North West London Hospitals NHS Trust |
|6 ||University College Hospital London NHS Foundation Trust |
|7 ||Ealing Hospital NHS Trust |
|8 ||Newham University NHS Trust |
|9 ||Barking, Havering and Redbridge University Hospitals NHS Trust |
|10 ||North Middlesex University Hospital NHS Trust |
**ranked on the number of times they appear in the bottom 20% of Trusts, further ranked by the number of times they appear in the top 20% of Trusts.